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BH Fitness’ reliability, professionalism and know how at your service.
Our customer support center includes a full team of professionals, technicians and managers, whose mission is to solve in a quick and efficient way all the questions and reparations brought to us by our customers. It is a multilingual call center where we manage more than 30.000 multichannel contacts a year in Spanish, English, French and German.
Our technicians create pre-diagnoses and help to solve the highest number of incidences by phone. In addition, in our YouTube channel you will be able to find a great range of videos showing how you can carry out the basic maintenance of your machine at home.
During the last year, our customers have rated the professionalism of our customer support personnel with 4,4 out of 5.
We have a technical services network that allow us to be right by our clients in almost any country within Europe. With more than 10.000 assistances per year, our technicians have shown their capability to solve any incidence with your BH fitness equipment. Our efficiency ratio reaches 90% of repaired machines during the first visit. Technical education is one of the main axis for the optimal development of our work. Our technicians get training on a regular basis, both in technical issues and acting protocols depending on the assistances required from them.
MORE THAN 39.000 REFERENCES
ISO9000 CERTIFICATION
SPARE PARTS FOR OLD AND OUT-OF-CATALOGUE MODELS
All BH repairs have a 3-month warranty in workforce, 24 months for domestic equipment repairs and 6 months for commercial equipment.
ASK FOR A REPAIR
For BH the assembly of our machines is more than just delivering the product. The same technicians that carry out the assembly are the ones who solve technical issues. Our main concern is to leave the equipment in a perfect state for its use.
ASK FOR AN ASSEMBLY
In our Youtube channel you will find a wide range of videos that show how to perform the basics of your machine maintenance. Do not hesitate to contact BH SERVICE if you want your machine periodically checked.
ASK FOR MAINTENANCE
BH SERVICE offers the possibility of an extended warranty, so that you can enjoy your machine without worries after the first 2 years of use.
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